Pending Verification Troubleshooting


What will I do if one of the features is not working?

  1. Try logging out and logging in again.
  2. Go to your device’s app settings and click “Applications”. Look for the GetGo app. Tap “Storage”, click “Clear Cache” and “Clear Data” to refresh the app.

    Note: This is applicable to Android users only.

  3. Then reset your password. Click this link for the guide on Reset Password.
  4. Report the issue if you still encountered an error here.
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