What is Travel Fund?

Travel Fund is a virtual wallet used to store the total amount you’ve paid for in an existing booking. This can be used as a form of payment for booking a new flight and purchasing add-ons in the future.

Travel Fund is usually offered for cancelled flights or for flights with schedule changes of more than 60 minutes. For this special situation, we are offering a Travel Fund option, even if the flight is not cancelled nor changed.


What are the benefits you’d get to enjoy when you switch to Travel Fund:

1. Long validity – to help you in this challenging time, we have extended the validity of the Travel Fund from the usual three (3) months to one (1) year to give you plenty of time to decide on your next adventure

2. Faster payment and booking – because you now have a ready fund available, you can easily complete your booking, whenever you are ready to travel again

3. Surprise awaits – you wouldn’t want to miss our surprise, which we will only send to those with Travel Fund


When you say Travel Fund is valid for one (1) year, when does it start?

It starts on the day you convert your existing flight to Travel Fund. You can use the fund to book for a flight as far as 12 months away. We will send you a reminder email 45 days before the last day to use your Travel Fund, so you won’t forget.

Here’s an example:

Conversion Date to Travel Fund April 1, 2020 Day 1
Email Reminder February 14, 2021 Day 320
Last Day to Use Travel Fund March 31, 2021 Day 365

 

If you decide to book your new flight by the 365th day -- that is, March 31, 2021 -- you can select travel dates between March 31, 2021 to March 30, 2022.


How do I convert my existing flight to Travel Fund as VOLUNTARY CHANGE?

If you have a GetGo account, please follow these steps:

  1. Go to https://bit.ly/CEBmanageflight
  2. Search for the specific flight under ‘My Bookings’ then click the ‘Manage’ button
  3. Choose ‘Cancel Flight’ then follow the instructions to convert your flight to Travel Fund
  4. Once successfully completed, your funds will be stored to your account.

If you don’t have a GetGo account, please follow these steps:

  1. Go to https://bit.ly/CEBmanageflight
  2. Retrieve your booking by entering your Booking Reference Number and the Last Name of any of the passengers
  3. Choose ‘Cancel Flight’ then follow the instructions to convert your flight to Travel Fund
  4. Once successfully completed, your funds will be stored in our system under your name

If you booked your flight through a travel agency or via group booking agent, please coordinate with the respective agent/coordinator to assist you.


How do I convert my existing flight to Travel Fund due to airline CANCELLATION?

If you have a GetGo account, please follow these steps:

  1. Go to https://bit.ly/CEBmanageflight
  2. Search for the specific flight under ‘My Bookings’ then click the ‘Manage’ button
  3. A Travel Fund option will be shown. Follow the instructions to complete your conversion to Travel Fund
  4. Once successfully completed, your funds will be stored to your account

If you don’t have a GetGo account, please follow these steps:

  1. Go to https://bit.ly/CEBmanageflight
  2. Retrieve your booking by entering your Booking Reference Number and the Last Name of any of the passengers
  3. A Travel Fund option will be shown. Follow the instructions to complete your conversion to Travel Fund.
  4. Once successfully completed, your funds will be stored in our system under your name

If you booked your flight through a travel agency or via group booking agent, please coordinate with the respective agent/coordinator to assist you.


How do I know how much is in my Travel Fund?

If you converted your booking to Travel Fund while logged in to your GetGo account, follow these steps:

  1. Log in to your account at https://bit.ly/CEBmanageflight
  2. Click the profile icon at the top right portion of the page
  3. Click ‘My Travel Fund’

If you don’t have a GetGo account, the Travel Fund balance will be sent to the booking’s registered email address within 48 hours after you’ve successfully converted your booking to Travel Fund.


How do I use/redeem my Travel Fund?

If you converted your booking to Travel Fund while logged in to your GetGo account, follow these steps:

  1. Log in to your account at https://bit.ly/CEBmanageflight
  2. Book your flight as usual
  3. When you reach the payment page, select Travel Fund as your form of payment

If you don’t have a GetGo account, follow these steps:

  1. Book your flight at www.cebupacificair.com
  2. When you reach the payment page, select Travel Fund as your form of payment
  3. Enter your Travel Fund’s booking reference number and click ‘Use Travel Fund’
  4. Click ‘Pay Now’ to confirm your booking

*Make sure the passenger’s name in the new booking is inputted the same way as the original booking (e.g., Jose Rizal, Jr. is considered different from Jose Rizal Jr – without the comma and dot).


Who can use/redeem the Travel Fund?

If you converted your booking to Travel Fund while logged in to your GetGo account, the amount is attached to your account. Therefore, you need to be logged in when booking a new flight. The fund can be used to book a flight for anyone, given that the owner of the Travel Fund is also one of the travelers in the new booking.

If you converted your booking to Travel Fund while not logged in, the amount is attached to the passenger name/s of the original booking. The fund can be used to book a flight for anyone, given that at least one of the passengers in the original flight is also one of the travelers in the new booking.


For further assistance with your travel fund concern, our airline partner Cebu Pacific would be glad to help you.

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