GetGo Redemption Error

In case you encountered an error during your redemption, you may follow the steps below for initial troubleshooting:

  • Make sure your Internet connection is stable.
  • Use recommended devices like Laptop or Desktop computer.
  • If possible, use the Google Chrome browser.
  • Clear your browser's cache data and cookies. Then reload/refresh the page.

We also advise resetting your password to sync your account to resolve the redemption error. You may also try using a different device when resetting the password. Click this link to guide you on How to Reset Password via Website.

If you still encountered an error, please save a screenshot and advise us what above-mentioned steps you've performed. Kindly send the information by sending us a web form here.

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