In case you encountered an error during your redemption, you may follow the steps below for initial troubleshooting:
- Make sure your Internet connection is stable.
- Use recommended devices like Laptop or Desktop computer.
- If possible, use the Google Chrome browser.
- Clear your browser's cache data and cookies. Then reload/refresh the page.
We also advise resetting your password to sync your account to resolve the redemption error. You may also try using a different device when resetting the password. Click this link to guide you on How to Reset your Password via the Website.
If you still encountered an error, please save a screenshot and advise us what the above-mentioned steps you've performed. Kindly send the information by sending us a web form here.