If you're experiencing problems with your GetGo account, you may perform the basic troubleshooting below to help resolve the issue:
- Clear your browser's cache and cookies
- Use another device (e.g. Laptop, Desktop computer, etc.)
- Ensure that your internet connection is stable
- When accessing your account, try to use the Google Chrome browser if possible
- If you still encountered the same error, try to reset your password. Here's how you can reset your password.
If you're still experiencing problems, take a screenshot of the error message you've encountered, let us know by sending your concern at firstname.lastname@example.org, or sending us a request thru the web form. Click this link to know more on How to Submit a Request via Web Form.