As an extra layer of security, we require members to validate the email address and phone number registered in your GetGo account.
Below are the steps to follow to do this:
1. Log-in to your GetGo account.
2. Go to the “Profile” tab.
3. On the left options panel, right below your profile picture, select “Verification”.
4. You will then be routed to the Verification Page. This is where you will verify your email address and phone number.
Verifying your Email Address:
1. Click the “Verify Email” button.
2. A pop-up window will show to enable you to review the email address.
Tip! If you need to edit it, just click on the pencil icon. You will be routed to the Login Details page to update your email address.
3. If you are in a rush and won’t be able to perform the verification step, just click on the “Remind Later” button. Otherwise, click the “Send Email” button.
4. An acknowledgment message will be shown on the webpage.
5. At this point, you will need to access your email to check if you have already received the verification email.
Tip! Kindly check your Spam/Junk mail. At times, our verification email gets routed there due to your email host’s security setting.
a. The Verification Email looks like:
6. Click the “Verify” button.
7. Once done, you will be directed to the GetGo website to acknowledge that your email has been successfully verified.
8. To check, you may log-in to your account and proceed to the Verification page.
9. A confirmation message will be shown indicating that you have successfully verified your email address.
Verifying your Phone Number:
1. Click the “Verify Phone Number” button.
2. A pop-up window will appear to enable you to review the phone number listed.
Tip! Drop the “0” when you input your mobile phone number.
3. If you are in a rush and won’t be able to perform the verification step, just click on the “Remind Later” button. Otherwise, click the “Send Code” button.
4. At this point, you will need to wait for an SMS message containing your verification code.
5. Once received, input the code into the verification window.
6. An acknowledgment message will appear to indicate that you have successfully verified your phone number.
7. To check, you may log-in to your account and proceed to the Verification page.
8. A confirmation message will be shown indicating that you have successfully verified your phone number.
I have not received the SMS with my verification code.
If you have not received your verification code after several attempts, feel free to submit a request by clicking "Contact Us". On the upper right-hand corner of the page. Under Topic, please choose the Account > Profile Update.
