Member Advisory (Boracay Island Closure)

In line with the closure of Boracay Island for tourist activities, Cebu Pacific will cancel flights to and from Caticlan and Kalibo, in Aklan from April 26 to October 25, 2018. If you have redeemed a flight that falls under these dates, below are the options available:

Rebook / Reroute

  1. Click this link.
  2. Log in with your GetGo credentials.
  3. In "My Booking" page, go to the affected flight and click "Manage".
  4. Among the options, go to "Rebook or Reroute Flight" and click "Select New Flight".
  5. Select your desired date and destination in the dropdown and click "Search Flights".
  6. Once good, click "Continue" and you're done with your new itinerary.

Return Points

  1. Click “Contact Us” on the upper right hand corner of the page
  2. Log in with your GetGo credentials.
  3. Click “Submit a Request”.
  4. Fill out form (see sample below):

  5. Upon “Submit”, a ticket will be logged under your “Requests” page. Once your points return request is processed (within 5-10 business days), we will update you via the same "Requests" page.

Was this article helpful?
2 out of 2 found this helpful